After-sales Service You Can Trust!
When you buy a product from us, we give you a commitment that is more than just guaranteeing that the product will function properly. We will also be waiting to answer your questions and address your concerns to the context of your setup, so we can get you up and running straight away. In the unlikely event that you need to have a product repaired, our renowned Electronics Service Department and Sinamex Guitar Hospital are factory-authorized to offer you the necessary service with original parts.
Our Service-Mex warranty covers the event of a manufacturing defect within 12 months from the date of the original purchase. It would be necessary to provide a proof of purchase together with the product to our address below. A manufacturing defect does not include damage caused by post-purchase transportation, storage or careless handling, nor damage caused by misuse.
SMX Electronics Sdn Bhd (A Division of Sinamex)
69-1, 1st Floor, Block D, The Suites,
No. 72A, Jalan University,
46200 Petaling Jaya,
Selangor Darul Ehsan
Tel: +60 3 7954 0316
Fax: +60 3 7954 0560
Sinamex Electronics Pte Ltd
35 Selegie Road #B1-34 Parklane
Tel: +65 6338 8657
Fax: +65 6336 7835
Myanmar (Burma) Branch:
57, 1st floor, Wardan Street
Lanmadaw T/S, Yangon, Myanmar
Tel: 01-223750, 09-73133 565